SolidDesign Consultancy are a Product Design Company offering some of the finest Concept Development, Engineering and Management services in the UK.
Based in the heart of Manchester, our Design Team is made up of variety of talent, from Design Engineers, Product Designers, Manufacturing Experts and Business Developers.
We’re here to help! Need help placing an order or have an issue with your account, our customer support team are here to help.
Send us a message using our contact form or use our live chat popup to get live support.
£2.99 FLAT RATE SHIPPING ON ALL ORDERS
Shipping times are dependent on the country but we aim for delivery within 5 working days.
UK delivery takes 1-3 Working Days.
EU delivery takes up to 5 Working Days.
US delivery takes up to 7 Working Days.
AU delivery takes up to 10 Working Days.
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Yes, we ship internationally to almost every country. Duties and taxes are the responsibilities of the recipient, these fees will be due at the time of delivery. SolidDesign is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office.
If your order has not arrived by the estimated delivery date, we’re here to help.
There’s an estimated delivery date on your order confirmation email.
If your order has been sent with one of our trackable delivery services, you can check your parcel’s progress.
You can check whether your order has been sent using a trackable service by logging into ‘my account’ and viewing your most recent orders. If your order status shows ‘track this order’ then click the link and you’ll be directed to the tracking page. If the status shows ‘shipped’ then your order has not been sent with a trackable delivery service on this occasion and is due to be delivered by your local postal service.
As your parcel is due to be delivered by your local postal service, we ask that you allow a few extra days in case there are any local postal delays.
If you’ve still not received your parcel after allowing a few extra days, then please get in touch with us letting us know your order number and we’ll be happy to help.
You can use any of the payment types listed in the footer below to pay for your order. We take your security very seriously, therefore your details are safe with us.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
First off, if something has gone wrong, we are really sorry. We pride ourselves on our quality, so have to really apologize if one has slipped through. Contact us and we’ll get back to you asap with the next steps.